Privacy policy

Last updated: 03/06/26

Monning (“we”, “us”, “our”) operates www.monning.it (the “Website”), powered by Shopify. This Privacy Policy explains how we collect, use, disclose and protect your personal data when you browse, interact with or purchase products from our Website, in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and applicable Italian and EU laws.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

1. Data Controller

The data controller responsible for your personal information is:

Monning

Email: info@monning.it

Shopify International Ltd. (Ireland) acts as our e-commerce platform provider and processes data on our behalf.

2. Data We Collect

We may collect and process the following categories of personal data:

  • Identification and contact data (name, email, phone number, billing and shipping address).

  • Transaction and payment data (purchase details, payment method, order history).

  • Account information (username, preferences, saved items).

  • Device and browsing data (IP address, browser type, cookies, navigation behaviour).

  • Communications (emails, customer support requests, reviews or feedback you provide).

We do not knowingly collect data of minors under 16 years of age.

3. Purposes of Processing

We use your data for the following purposes:

  • Order management: process and deliver your purchases, handle payments, refunds and exchanges.

  • Customer support: respond to your questions, requests or complaints.

  • Marketing (with consent): send newsletters, promotions or product updates.

  • Security and fraud prevention: protect our Website, investigate suspicious activity, comply with legal obligations.

  • Improvement of services: analyse browsing behaviour and site performance to improve user experience.

4. Legal Basis

We process your data based on:

  • Contractual necessity (to process your orders and provide Services).

  • Legal obligations (tax, accounting, consumer protection).

  • Legitimate interest (fraud prevention, improvement of services, security).

  • Consent (marketing communications, cookies, optional features).

5. Data Sharing

We may share your personal data with:

  • Shopify (hosting, payment, and order management).

  • Payment providers (Visa, Mastercard, PayPal, etc.).

  • Logistics and shipping partners (to deliver your orders).

  • Professional advisors and authorities (if required by law).

Your data may be transferred outside the EEA, in which case we ensure protection through Standard Contractual Clauses or other safeguards required by GDPR.

6. Data Retention

We keep your personal data only for as long as necessary:

  • Order and transaction data: 6 years (legal/accounting purposes).

  • Marketing data: until you withdraw consent.

  • Browsing data (cookies): according to our Cookie Policy.

7. Your Rights

As a data subject, you have the following rights:

  • Access your personal data.

  • Rectify inaccurate data.

  • Erase your data (“right to be forgotten”).

  • Restrict or object to processing.

  • Data portability (receive a copy in machine-readable format).

  • Withdraw consent for marketing at any time.

To exercise these rights, please contact us at info@monning.it.
You also have the right to lodge a complaint with the Garante per la Protezione dei Dati Personali (Italy) or with your local EU supervisory authority.

8. Security

We adopt appropriate technical and organizational measures to protect your data. However, no transmission over the Internet is 100% secure. Please keep your account credentials confidential.

9. Updates

We may update this Privacy Policy from time to time to reflect legal, technical or business changes. Any changes will be published on this page with the updated “last updated” date.